LETTERS OF REFUSAL

Reply to the situation below..



Observe these 4 stages in each letter :

1. Acknowledge.

2. Express regret (be tactful)

3. Give a reason for your refusal.

4. Offer a counter-proposal.

Situation 1

You are a manufacturer. Reply to a wholesaler who is unknown to you. He wrote asking for an agency.

Your reply :

- You are unable to offer an agency.

- You already have a representative.

- Offer a sub-agency.

- Offer to supply through your main agent.



Answer :



Dear sir,
Proposed an agency - London


Thank you for your detailed letter Of june 6th. After careful consideration we regret that we are unable offer an agency for local manufacturer.

 In theory, your project is a good one, but we have already a a represent in that area for many years and we’re not thinking of changing the arrangement.

 However,if you would like to reconsider the project, you might prefer to act as a sub,agency for you town, at least a one year trial period. We would be glad to supply through from our main agent in the same town.

 Thank you once again for your enquiry.  Should you decide to proceed with your original plan, we wish you all the best in the future.

 Yours Sincerely,


PURRI SETIANINGRUM
  
(Managing Director)

Practise Making an Enquiry and Booking Accomodation

Dear Sir,
I would like to reserve a conference room with electric sockets for an overhead projector and screen for the dates are from August 18th to the 26th.

I would very much appreciate a large room as are 30 people attending the conference.

Could you please confirm that there will be buffet facilities?



Yours faithfully



Mr. J. Pirani

DESCRIBING a LOCATION

1.    Our Irish Cotton Mill is in Wexford. It is situated in an area which is scheduled for light industry, 112 km south of Dublin and 32 km east of Waterford.

2.    Our Kenyan Safari park is in Kitale. It is situated in an area which is scheduled for conservation, 320 km north of Nairobi and 120 km east of Kisumu.

3.    Our Norwegian Hotel is in Alesund. It is situated in an area which is scheduled for Tourism, 200 km south of Trondheim and 320 km west of Oslo.

4.    Our Scottish Sports complex is in Aviemore. It is situated in an area which is scheduled for leisure and recreation, 175 km north of Glasglow and 48 km south of Inverness.

5.    The Japanese Steel Factory is in Nagoya. It is situated in an area which is scheduled for heavy industry, 180 km east of Osaka and 200 km west of Tokyo.

6.    Our Spainish Art Gallery is in Cordoba. It is situated in an area which is scheduled for Cultural activities, 200 km north of Malaga and 150 km east of Seville.

7.    Our Turkish Warehouse is in Izmir. It is situated in an area which is scheduled for General Industrial use, 500 km south of Istanbul and 750 km west of Ankara.

8.    Our Canadian Nature Park is in Dog Creek. It is situated in area which is schedued for presevation, 400 km north of vancouver and 150 km east of Saskatchewan.